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Zimeo IT

There may be several reasons why a transaction does not go through. We recommend checking the following list of possible reasons and reaching out to your credit card issuer/bank for further information.<ul><li style="font-size: 16px;">Check the funds available in your bank account.</li><li style="font-size: 16px;">Check the expiry date shown on your credit or debit card.</li><li style="font-size: 16px;">You may have reached a daily limit for a single vendor that could be set up by your card issuer or bank. Contact your bank for further information or retry the following day.</li><li style="font-size: 16px;">Temporary technical issue with the card: Please try again in 30 minutes. If that doesn&#x2019;t help, contact your bank or try adding a new card.</li><li style="font-size: 16px;">Check if your bank declines the transaction by contacting them.</li></ul>In case followed the aforementioned steps and are still unable to place your order, we do recommend you checkout via Paypal to save your time and effort.

There may be several reasons why a transaction does not go through. We recommend checking the following list of possible reasons and reaching out to your credit card issuer/bank for further information. In case followed the aforementioned steps and a

What should I do when my payment is declined?

Payment & Invoice

How long does shipping take/ When will I receive my order?

Why didn't I get an order confirmation?

How much does shipping cost?

What shipping carriers do you use?

Where are the products manufactured?

Why has my tracking number not been updated yet?

What should I do when my tracking says delivered but I've never received it?

Why is my package returned to sender?

Is there customs/tax fee to receive package?

How can I contact shipping carriers? (DHL, UPS, GLS)

Why UPS keeps changing the ETA for my order?

Which countries do you ship your products to?

What are the reasons for undeliverable packages?

Shipping

My order was shipped with the wrong address. Can I correct it?

Can I modify my personalization?

Can I change my shipping address?

How can I cancel my order?

Can I cancel one item in my order?

Can I change the payment method for my current order?

I would like a larger size. Can I still change this?

Changes & Cancelation

What payment methods and currency do you accept?

How can I get the invoice?

How do I request a replacement/ refund?

I received an incorrect product

What if I receive a broken/damaged/defective item?

When can I expect to receive a replacement?

I've been waiting for a few days, but the refund still hasn't shown up in my account. What should I do?

What should I do when my payment is declined?Updated a month ago