How can I contact shipping carriers? (DHL, UPS, GLS)Updated a month ago

If your package has not been delivered as indicated or is marked as undeliverable, please contact the shipping provider directly for a quick resolution. Unfortunately, only end customers can contact the shipping providers. Unfortunately, it is not possible for us to communicate directly with the shipping companies.

In particular, call the shipping providers in the following cases to receive your package quickly:

• Your order is not delivered as indicated on the tracking
• Your tracking is shown as “Undeliverable” or the postman simply does not deliver the package
• The package was sent with an incorrect address

Here you will find the contact list of your local shipping companies:

🇩🇪 Germany

- DHL Germany

📞 Phone: 0228 4333112

• DPD Germany

📞 Phone: 06021 8430

• UPS Germany

📞 Phone: 01806 882 663 (€0.20/call from a landline, max. €0.60/call from a mobile network)

• GLS Germany

📞 Phone: 06677 646907000

🇨🇭 Switzerland

• Swiss Post

📞 Phone: +41 848 888 888

• DHL Switzerland

📞 Phone: +41 848 711 711

• DPD Switzerland

📞 Phone: +41 848 373 373

• UPS Switzerland

📞 Phone: +41 44 200 41 00

🇦🇹 Austria

• Austrian Post

📞 Phone: 0800 010 100

• DHL Express Austria

📞 Phone: 05 1766 3000

• DPD Austria

📞 Phone: 05 3736 3736

• UPS Austria

📞 Phone: 0810 006 630

• GLS Austria

📞 Phone: 05 9876 3000

🇺🇸 USA

FedEx USA

📞 Phone: 1-800-463-3339 (1-800-GO-FEDEX)

DHL Express USA

📞 Phone: 1-800-225-5345 (1-800-CALL-DHL)

UPS USA

📞 Phone: 1-800-742-5877 (1-800-PICK-UPS)

🇫🇷 France

Colis Privé

📞 Phone: 08 00 00 91 91 (free of charge from a landline in France)

UPS France

📞 Phone: 0821 233 877 (0,15 €/Minute + ggf. zusätzliche Gebühren)

🇩🇰 Denmark

GLS Denmark

📞 Phone: +45 76 33 11 00

🇬🇧 UK

Yodel

📞 Phone: 0344 755 0117