At Zimeo, we value good and free shipping. As a gift shop, we are aware of the importance of delivering our packages on time. Shipping time:. Our products are individually made for you, so we need some time to produce your order in the best quality a
Shortly after completing your purchase, you should receive an email with your order confirmation. If it is not in your inbox, please check the spam folder of the correct email address associated with your order. Sometimes our emails are flagged incor
At Zimeo we offer 100% free shipping on all orders.
Most of the orders will be handled and delivered by DHL, GLS and UPS. Other shipping partners are Fedex, Colis Prive and DPD. Depending on your location and products, we use different couriers to ensure that your order would reach you in the shortest
For orders in Europe, we have a production facility in the EU (Poland). This ensures both good quality and excellent shipping times. For orders in the USA, we have a production facility in Miami, Florida.
Please do not worry when your tracking number has not been updated yet. Usually, tracking information refreshes upon reaching the next facility, and it commonly takes 2-3 business days for shipping carriers to scan your package. We'll promptly notify
We are sincerely sorry to hear that you have not received your package as indicated. Please kindly try these steps to locate it:. Check if the shipping address on your order confirmation is correct. Check your mailbox again and ask if your family mem
Possible reasons for your package being returned to sender include:. A package that is returned to our production department can be sent to the customer again within 7 days of arrival at the warehouse. After this period, the goods will be destroyed.
You shouldn't have to pay anything to receive your package. We proactively clear customs duties so that our customers do not incur any extra costs. However, if someone does get in touch, please send us a photo of the invoice via our contact form so t
If your package has not been delivered as indicated or is marked as undeliverable, please contact the shipping provider directly for a quick resolution. Unfortunately, only end customers can contact the shipping providers. Unfortunately, it is not po
Unfortunately, we cannot control the estimated delivery date displayed in the UPS system. UPS does experience occasional delivery delays, especially around peak seasons (e.g. Christmas). At such times, it sometimes happens that UPS delays the deliver
Zimeo delivers to many European countries and to the USA. The following sites are the official Zimeo shops:. Delivery to Germany, Austria and Switzerland:. Zimeo.de. Delivery to the USA:. Zimeo.co. Delivery to Denmark:. Zimeo.dk. Delivery to France:.
Your package may be classified as “undeliverable” for a number of reasons, including: