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What are the reasons for undeliverable packages?Updated a month ago

Your package may be classified as “undeliverable” for a number of reasons, including:

  • The shipment is damaged before or during transport. In this case, we will notify you by email.
  • The delivery address is not accessible due to incorrect information, missing details or delivery restrictions.
  • The shipping label becomes unreadable during transport.
  • The delivery agent makes three unsuccessful delivery attempts at your address. You may need to contact the delivery service to provide instructions for delivery.
  • The recipient refuses to accept the package from the delivery agent.
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