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Zimeo IT

Please do not worry when your tracking number has not been updated yet. Usually, tracking information refreshes upon reaching the next facility, and it commonly takes 2-3 business days for shipping carriers to scan your package. We&apos;ll promptly notify you via email if anything unusual occurs with your package.If you&apos;ve received our shipped-out notification, rest assured that your order is already with our internal shipping partner. The tracking status sometimes shows &quot;Pre-shipment&quot; even though the Delivery will be very soon. Especially at important peak times (e.g. Christmas) it can sometimes take longer for the shipping carriers to scan your package.

Please do not worry when your tracking number has not been updated yet. Usually, tracking information refreshes upon reaching the next facility, and it commonly takes 2-3 business days for shipping carriers to scan your package. We'll promptly notify

Why has my tracking number not been updated yet?

Shipping

How long does shipping take/ When will I receive my order?

Why didn't I get an order confirmation?

How much does shipping cost?

What shipping carriers do you use?

Where are the products manufactured?

What should I do when my tracking says delivered but I've never received it?

Why is my package returned to sender?

Is there customs/tax fee to receive package?

How can I contact shipping carriers? (DHL, UPS, GLS)

Why UPS keeps changing the ETA for my order?

Which countries do you ship your products to?

What are the reasons for undeliverable packages?

My order was shipped with the wrong address. Can I correct it?

Can I modify my personalization?

Can I change my shipping address?

How can I cancel my order?

Can I cancel one item in my order?

Can I change the payment method for my current order?

I would like a larger size. Can I still change this?

Changes & Cancelation

What payment methods and currency do you accept?

What should I do when my payment is declined?

How can I get the invoice?

Payment & Invoice

How do I request a replacement/ refund?

I received an incorrect product

What if I receive a broken/damaged/defective item?

When can I expect to receive a replacement?

I've been waiting for a few days, but the refund still hasn't shown up in my account. What should I do?

Why has my tracking number not been updated yet?Updated a month ago