What should I do when my tracking says delivered but I've never received it?Updated a month ago

We are sincerely sorry to hear that you have not received your package as indicated. Please kindly try these steps to locate it:

Check if the shipping address on your order confirmation is correct.

Check your mailbox again and ask if your family members or neighbors have accepted the item on your behalf. Most of the times the package was delivered to a nearby Pickup Store.

If you are unable to find your package, please kindly contact the local post to ask the postman about your package. 

After doing the above steps, if you are still clueless about your order, please reach out to us via our contact form. We would be happy to give further advice on this matter.