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Zimeo IT

<div data-line="true" data-line-index="0" data-zone-id="0" id="isPasted"><span style="font-size: 16px;">We credited your originating card/account for the refund within 24 hours of sending the confirmation. After that, we no longer have control over the funds.</span></div><div data-line="true" data-line-index="0" data-zone-id="0"><span style="font-size: 16px;">&#xA0;</span></div><div data-line="true" data-line-index="0" data-zone-id="0"><span style="font-size: 16px;">Therefore, if the credit has not been posted to your account after 14 business days, please contact your card-issuing bank for further assistance and information.</span></div>

We credited your originating card/account for the refund within 24 hours of sending the confirmation. After that, we no longer have control over the funds. Therefore, if the credit has not been posted to your account after 14 business days, please co

I've been waiting for a few days, but the refund still hasn't shown up in my account. What should I do?

Refund & Replacement

How long does shipping take/ When will I receive my order?

Why didn't I get an order confirmation?

How much does shipping cost?

What shipping carriers do you use?

Where are the products manufactured?

Why has my tracking number not been updated yet?

What should I do when my tracking says delivered but I've never received it?

Why is my package returned to sender?

Is there customs/tax fee to receive package?

How can I contact shipping carriers? (DHL, UPS, GLS)

Why UPS keeps changing the ETA for my order?

Which countries do you ship your products to?

What are the reasons for undeliverable packages?

Shipping

My order was shipped with the wrong address. Can I correct it?

Can I modify my personalization?

Can I change my shipping address?

How can I cancel my order?

Can I cancel one item in my order?

Can I change the payment method for my current order?

I would like a larger size. Can I still change this?

Changes & Cancelation

What payment methods and currency do you accept?

What should I do when my payment is declined?

How can I get the invoice?

Payment & Invoice

How do I request a replacement/ refund?

I received an incorrect product

What if I receive a broken/damaged/defective item?

When can I expect to receive a replacement?

When can I expect to receive a refund?

Do you accept returned/exchanged items?

Is there a discount code for first time orders?

Discount code for second order

Discount code

I've been waiting for a few days, but the refund still hasn't shown up in my account. What should I do?Updated a month ago