Refund & Replacement

How do I request a replacement/ refund?

We stand behind our quality. If there is a problem with the item you received, please send us a photo of the defective item via our contact form within 30 days of delivery and we will resolve the issue!

I received an incorrect product

We apologize for the mix-up. This is a rare case that sometimes occurs. Please send us a photo of the wrong item via our contact form within 30 days of the delivery date. We will fix the problem!.

What if I receive a broken/damaged/defective item?

We apologize for the damage to the item received. Please send us a photo of the damaged item via our contact form within 30 days of the delivery date. We will fix the problem!

When can I expect to receive a replacement?

The shipping timeframe may vary for different products; however, the replacement will follow the same timeframe as the original order.

I've been waiting for a few days, but the refund still hasn't shown up in my account. What should I do?

We credited your originating card/account for the refund within 24 hours of sending the confirmation. After that, we no longer have control over the funds. Therefore, if the credit has not been posted to your account after 14 business days, please co

When can I expect to receive a refund?

You will receive a refund confirmation when we finish the refund process. After that, please kindly wait for about 7-10 business days (standard processing time for all payment processors) to get your money back into your account.