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Changes & Cancelation

My order was shipped with the wrong address. Can I correct it?

Since your order has already been shipped, we can no longer change the delivery address on our part. In this case, we recommend that you contact the carrier directly to change the delivery address. The carrier will help you as soon as possible. Alter

Can I modify my personalization?

If you want to change your personalization, please contact us via our contact form and provide your order number along with the desired personalization change. We’ll confirm once the modification has been made. Please note that personalization change

Can I change my shipping address?

If you want to change your shipping address, please contact us via our contact form and provide your order number along with the new address you would like to update. We’ll confirm once the modification has been made. Please note that your shipping a

How can I cancel my order?

If you want to cancel your order, please contact us via our contact form and provide your order number. Please note that your order can only be canceled within 4 hours of placing the order. After that time, the order is locked for processing and can

Can I cancel one item in my order?

If you want to cancel an item in the order, please contact us via our contact form and provide your order number. We’ll confirm once the cancellation has been made. Please note that you can cancel your order within 4 hours of placing the order. After

Can I change the payment method for my current order?

No, you cannot change the payment method for your current order. You would have to cancel the current order and place a new one with the desired payment method. However, we would rather recommend a separate, internal rebooking.

I would like a larger size. Can I still change this?

If you wish to change the size of the item, please contact us using our contact form and provide your order number and the correct size information. We will then cancel your order with the wrong size so that you can order the correct size again. Due